Privacy Policy
We are committed to safeguarding your privacy. This Policy explains how we collect and use personal information.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.giantstorage.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) (GDPR), the data controller is Henry Langdon.
To contact the data protection officer you should email info@giantstorage.co.uk.
References to ‘we’, ‘our’ and ‘us’ within this Privacy Policy are to Giant Storage Ltd.
Information We Collect
We collect personal information about you, such as your name, postal address, email address, phone numbers, date of birth, payment details. The information you provide allows us to do the following:
- If you have made an enquiry then we will use your contact details to respond to your enquiry.
- If you opted in to our newsletter then we send you our newsletter.
- To provide you with the information, products and services that you request from us.
- To provide you with the information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
- To notify you about changes to our services (including providing online quote, live chat, make a booking online etc)
- To protect / keep our website safe and secure.
- To improve our website and personalise it for you and your computer.
- To provide an efficient service, certain functions such as hosting, storage and disaster recovery are provided by third parties.
- To provide interactive features.
- To measure the effectiveness of our advertising.
- To collect personal information when you contact us, send us feedback, complete customer surveys and participate in any competitions.
It is our policy to ensure that your personal data is not made accessible to unauthorised individuals. We have taken reasonable steps to protect both the digital and physical storage of data.
We strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Your data may be kept if it is required for legal or accounting reasons.
Our website also uses cookies (see “Use of cookies” section below) and collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet).
Personal information provided by third parties
Occasionally we may receive information about you from other sources, which we will add to the information we already hold about you in order to help us provide services to you and to improve and personalise our service to you.
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal data
- receive on his/her behalf any data protection notices; and
- give consent to the transfer of his/her personal data abroad.
Sensitive Personal Information
We will not usually ask you to provide sensitive personal information. We will only ask you to provide sensitive personal information if we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness. If we request such information, we will explain why we are requesting it and how we intend to use it.
Children – we do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please contact us at info@giantstorage.co.uk. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.
How do we collect information from you?
We gather information directly from you and also via our websites and mobile applications or ‘Apps’ and other technical systems. If you visit a storage facility, some personal data may be collected from monitoring devices and systems such as closed circuit TV (CCTV) and door entry systems at the site.
We may monitor and record communications with you (such as telephone conversations and emails). We may do this for a number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.
Disclosure of your information
Analytics and search engines providers that assist us in the improvement and optimisation of our site may collect data about your IP and computer set up.
How long do we keep your data
We will not retain your personal information longer than necessary.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after it is no longer needed to provide services to you.
Cookies
Cookies are small pieces of information that are stored by your browser on your device’s hard-drive. They are used to distinguish individual users, and help us improve our website.
We explain how we use cookies in our cookies policy.
Access to your personal information
If you would like to update or remove the data we have about you please submit a request to the data protection officer.
If you wish to unsubscribe from our email newsletter you should use the unsubscribe link at the bottom of the email. Should this not work please contact the data protection officer, using the details at the start of this policy.
If you would like to request access to the data we have about you please submit a request to the data protection officer.
If an access request is deemed by us to be unfounded or excessive we may charge a reasonable fee. If you request further copies of your data then we may charge for administrative fees.
Complaints
If you wish to make a complaint about our use of your data please contact the data protection officer.
Updates to this policy
This Policy was last updated in November 2023.
Any changes we make to this policy will be posted to this page.